How to Resolve Problems With Insufficient Permissions

Written By Davit Asatryan (Administrator)

Updated at September 7th, 2021

To make sure SpinOne is installed properly in your Google Workspace organization, please check the following:

Step #1: Make sure that the Root Administrator of the SpinOne account is the Super Admin in Google Workspace.

The user should have Super Admin privileges as shown in the screenshot below.


Step #2: Next, ensure that the Google services which are protected under SpinOne are Unrestricted in the Google Admin Panel.

Path: Google Admin Console -> Security -> API Controls -> Manage Google Services

Here, we want to make sure that SpinOne has access to protect data from your Google services.


Step #3: Make sure that native Google Workspace applications are turned on for everyone.

Path: Google Admin Console -> Apps -> Google Workspace


Step #4: Ensure that the SpinOne application is on for everyone in your organization/OUs and that access has been successfully granted.

"View Organizational Units" Window

Path: Google Admin Console -> Apps -> Google Workspace Marketplace Apps -> SpinOne (Spinbackup) -> View Organizational Units.


Step #5: Lastly, make sure that the SpinOne application is installed and under Data Access shows: Status: Granted.

Path: Google Admin Console -> Apps -> Google Workspace Marketplace Apps -> SpinOne (Spinbackup) - Security & Backup.

Step #6: If above steps fail or if connection cannot be established between the application and your Google Workspace domain, remove the application and re-install it from the Google Workspace Marketplace.


If you have followed all these steps and still receive permissions issues, please reach out to us at support@spin.ai.


 

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