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November 1, 2019 | Updated on: March 26, 2024 | Reading time 6 minutes

Master Service Agreement Update

Dear Spin Customer,

We are updating the Spin Technology Master Service Agreement, which applies to one or more SpinOne services you use. We’re making these updates to clarify our terms and ensure that they remain transparent for you, as well as to cover new Spin Technology services and features , so we want to give you an overview of recent changes to our Master Service Agreement.

Changes Summary:

  • Update company name from Spinbackup, Inc. to Spin Technology, Inc.
  • Expanded language from website only to website and order form purchasing (enterprise purchases, reseller partner purchases)
  • Eliminated refunds
  • Clarified trial period use and warranties.
  • Added protection for our beta services
  • Clarified customers data obligations
  • Added protection of our intellectual properties
  • Added our rights to monitor and audit use of our product to ensure compliance with country laws and regulations.
  • Limited indemnification obligation to certain types of 3rd party IP infringement claims only
  • Generally expanded language to close off loopholes
  • Effective Date is November 1, 2019

If you have any questions or comments, please feel free to reach out to us at info@spin.ai.

We value your trust in SpinTechnology, and we continue our commitment to ensuring your data privacy and security.

Thank you for being a member of the SpinOne community.

Sincerely,

The SpinTech Team

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Product Manager

About Author

Will Tran is the Product Manager at Spin.AI, where he guides the product's strategic direction, oversees feature development and ensures that the solution solves his clients’ cybersecurity needs.

Will is a security professional who started his career at Lockheed Martin where he worked on National Security Space programs in business development and product management.

Will holds a BA in Economics and Mathematics from UCSB and an MBA with a specialization in Technology Management and Marketing from UCLA Anderson School of Management.

At Lockheed Martin, Will developed the multi-year strategy campaign and supported the product development of a national security satellite program for the United States Air Force, which resulted in a multi-billion dollar contract.

During business school, Will consulted 2 non-profit organizations as part of a series of national consulting case competitions. He set strategic priorities, optimized business operations, and developed a process to qualify new revenue streams for his non-profit clients. These initiatives resulted in 15-20% increase in annual surplus.

In his spare time, Will can be found at local coffee shops around Los Angeles, traveling to different countries, or hanging out with his cat.

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