Cyberhaven: 8 New Compromised Extensions Exposed—1.1M Users Affected! Read the Full Blog Now
Home » Spin.AI Blog » SaaS Backup and Recovery » Best MSP Disaster Recovery Solution
January 31, 2025 | Reading time 11 minutes

Best MSP Disaster Recovery Solution

Author:
Avatar photo

Product Manager

MSP Disaster Recovery Solutions Summary:

A reliable MSP disaster recovery solution is crucial for minimizing downtime, protecting data, and maintaining credibility. Choosing the right DRaaS ensures proactive protection and seamless recovery tailored to client needs.

MSP Disaster Recovery Options Key Takeaways:

Backup and Recovery Essential Features:

  • Multi-tenancy and scalability for managing multiple clients.
  • Automation to streamline backups, failovers, and recovery processes.
  • Data immutability for ransomware protection.
  • Compliance with standards like HIPAA and GDPR.

Security Measures:

  • Incorporate encryption, multi-factor authentication, and AI-driven threat detection.

Recovery Objectives:

  • RTO (Recovery Time Objective): Defines acceptable downtime limits.
  • RPO (Recovery Point Objective): Specifies the acceptable level of data loss.

Technology is unpredictable. 

One day, it’s your best friend, making everything run smoothly; the next, it’s declaring outright war.

For MSPs, this could be catastrophic. Lost data means downtime, and downtime puts both you and your clients on shaky ground. 

The stakes? High. The margin for error? Nonexistent.

This is where a solid MSP disaster recovery solution can help. Ironically, most of them get attention only after something has gone wrong. 

If we truly understand that disasters don’t schedule an appointment, we’d act before chaos. As the adage goes, “An ounce of prevention is worth a pound of cure.”

All you need to do is choose the right DRaaS. Some solutions are glorified patch jobs, barely holding things together, while others are proactive systems that make disaster feel like a bad dream that never happened. 

So, how do you separate the heroes from the hype? Below, we discuss the top options.

Key Considerations for MSP Disaster Recovery

As an MSP, you must juggle varying compliance requirements (all while trying to stay ahead of evolving threats). Your clients depend on you to ensure their businesses can weather any storm. 

Not all disaster recovery solutions are built for the unique challenges you face. 

Choosing the right one demands some strategy. Here are some big-picture factors that can make or break a disaster recovery plan for you. 

Importance of Understanding Unique MSP Needs

No two clients are alike. One might be a startup running everything in the cloud, while the other clings to legacy systems like it’s still 1999. Managing these diverse setups can be tricky. 

This is why understanding your unique role as an MSP is important. After all, you’re building resilience for businesses that can’t afford a misstep. 

A generic, one-size-fits-all approach would be a disaster in the making. 

Your solution needs to reflect the complexity and scale of what you manage daily.

Comparison of Features: Multi-Tenancy and Scalability 

Juggling multiple clients without multi-tenancy could be a nightmare. You need a software application that serves multiple tenants (or user accounts).”

This means you can manage all your clients from one intuitive hub, giving you greater control. No more endless logins or second-guessing which backup belongs to which client.

Scalability is another feature you need to pay attention to. 

As your client list grows or data volumes double overnight, your disaster recovery system needs to keep pace. 

Without these two features working harmoniously, you’re setting yourself up for unnecessary headaches, or, worse, frustrated clients.

Significance of Automation in Disaster Recovery

Disasters don’t wait for you to be ready, and manual processes don’t stand a chance against their speed. Therefore, automation takes the wheel here. It can streamline backups, failovers, recovery protocols, and more. 

With clients relying on you to minimize downtime and prevent data loss, automated systems free you up to focus on strategy while the tech takes care of the grunt work. 

The result? Faster recovery, fewer errors, and a reputation for reliability.

Role of Data Immutability in Protecting Against Ransomware

Ransomware is ruthless. However, data immutability levels the playing field. 

For example, IBM highlights that “an immutable object is any object whose state cannot be modified after it is created.”

The same applies to your data. If your data is saved in an immutable format, it’s locked. And that too permanently. Hackers can try all they want, but they can’t encrypt or delete what’s untouchable.

Immutability ensures that, even in the face of an attack, your clients’ most critical data remains intact. It’s an unbreakable defense against a threat that shows no signs of slowing down. 

When you offer this kind of protection, you’re building trust in the face of uncertainty.

Compliance and Security Standards

Your clients entrust you with their most sensitive data, from financial records to proprietary secrets. Therefore, compliance and security are non-negotiables. 

In addition to avoiding fines, it lets you save your reputation and maintain operational excellence.

Overview of Compliance Requirements for MSPs

Compliance isn’t a one-size-fits-all affair. Depending on your clients’ industries, you’re looking at a laundry list of requirements like HIPAA for healthcare, GDPR for European data, or SOC 2 for service organizations. 

And then there are industry-specific factors to consider. We mean, what a financial client needs may differ from what a retail business requires.

Your job as an MSP is to make sure that your disaster recovery solution aligns with these mandates. 

This includes but isn’t limited to:

  • Data encryption
  • Maintaining audit logs
  • Ensuring data residency when required

More importantly, you need to show your clients that you’re not meeting the bare minimum but going above and beyond to keep them audit-ready at all times.

Security Measures to Consider in Disaster Recovery Solutions 

Disaster recovery is about getting your systems back online and doing so securely. 

You want to make sure that your data recovery solution is built with strong security measures to fend off threats like ransomware and data breaches. 

This might mean encryption at rest and in transit. Further, multi-factor authentication and network segmentation can help protect your backups by keeping them separate from your main systems. 

You can also consider role-based access controls, where only authorized personnel can handle sensitive data. Plus, AI-driven threat detection helps spot vulnerabilities before they’re exploited. 

Offering this level of protection will set you apart in a market where security is no longer a choice.

Pricing Models for Disaster Recovery 

You want a solution that offers solid features without burning a hole in your pocket (or your clients’). 

But remember, cheap solutions often come at a hidden cost: limited functionality, poor support, or an inability to scale as your operations grow. 

Therefore, you need to go with something that’ll deliver value to your clients while keeping your margins healthy.

Evaluating Cost-Efficiency in Choosing a Solution

A cheaper disaster recovery solution might save you money upfront, but what happens when it doesn’t deliver in a crisis? Data loss and unhappy clients are costs no MSP can afford.

Therefore, when evaluating solutions, consider the whole picture. 

What’s the total cost of ownership, including hidden fees for upgrades or support? Does the solution scale as your business grows? 

And most importantly, does it offer the features like automation or compliance support that save you money in the long run?

A cost-efficient solution, besides fitting your budget, helps you build resilience for the future. 

Essential Features of MSP Disaster Recovery Solutions

MSP Disaster Recovery Solution Key Features

The essential features of a disaster recovery solution go beyond backups and restores. 

You need something that offers a broad range of protection for your clients’ unique setups. Here’s what you may consider. 

Importance of Advanced Reporting and Analytics

When disaster strikes, knowing exactly what happened is just as important as fixing the issue. This is where advanced reporting and analytics can be of help. 

They offer you a bird’s-eye view of everything: how long recovery took, which systems were affected, and how resources were utilized. These insights are pretty valuable for ongoing optimization.

Besides tracking performance, you can also anticipate potential issues before they become a problem. 

This way, you can proactively tweak disaster recovery strategies for each client, improving recovery times. 

Flexible Recovery Options for Varying Business Needs

Not all businesses are created equal, and their recovery needs aren’t either. 

You need a solution that can adjust the recovery process to each client’s specific needs.

Whether it’s instant recovery or a full system rebuild, a flexible solution makes sure that the recovery is as quick as possible. 

For example, a law firm with time-sensitive data might need near-instant recovery, while a retail company could get by with a more scheduled approach. 

Offering this level of customization means your clients get exactly what they need when they need it, and you position yourself as a customer-first MSP.

Comparison of Leading Disaster Recovery Solutions

Choosing the right disaster recovery solution can be the difference between a quick recovery and a drawn-out nightmare. 

So, how do the big players stack up against each other? You’ll find it below. 

Axcient x360Recover: Features and Benefits

Axcient x360Recover makes a strong case for itself as an all-in-one, cost-effective disaster recovery solution for MSPs. 

It integrates BCDR (business continuity and disaster recovery), Microsoft 365, Google Workspace backup, and secure sync and share, all under one umbrella. This saves you the headache of juggling multiple vendors.

The tech stack is designed for efficiency, with features like Chain-Free image-based backups, which eliminate the pain of legacy chain-based systems. 

Furthermore, automation is built right in, making the whole recovery process faster and less labor-intensive – something any MSP will appreciate. 

Not to mention that Axcient’s flat-rate pricing model is also a bonus, as it removes the guesswork of unexpected overages.

Datto SIRIS: Strengths and Weaknesses

Datto SIRIS holds its ground as a go-to for backup and recovery. 

The tool consistently backs up your data and keeps it ready for recovery when needed. 

One standout feature is its daily screenshot report. It gives a visual confirmation that your data is safe, even before disaster strikes.

But again, no solution is without its quirks. 

The initial setup process might test your patience due to some less-than-intuitive menus. Still, for all its setup complexity, Datto excels in performance. 

SpinOne: Capabilities and Performance

Besides providing top-notch disaster recovery, SpinOne also excels in speed and accuracy (things that can make or break an MSP’s disaster recovery strategy). 

Its strong encryption for both data in transit and at rest gives businesses the confidence they need to manage sensitive information.

What really sets SpinOne apart, though, is its focus on automated daily backups and granular access controls, and its 2-hour ransomware recovery SLA which is the fastest in the industry. This keeps the recovery process quick and accurate.

SpinOne also plays nice with the big names – think Google Workspace, Microsoft 365, Salesforce, or Slack.

Besides, if compliance has you losing sleep, rest easy that the platform offers compliance with regulations like GDPR and HIPAA.

Evaluating Recovery Objectives

Understanding the recovery objectives helps you set the pace and scope of your recovery efforts. Here are the key metrics you need to consider. 

Understanding Recovery Time Objectives (RTO)

RTO is your “how fast can I get back up ” metric. It’s the maximum amount of time your business can afford to be down during a disaster before it starts severely impacting your operations. 

Whether you’re dealing with an unexpected server crash or a natural disaster, RTO defines your recovery timeline. 

The shorter your RTO, the faster you need your systems to come back online (and the more critical it is to invest in a disaster recovery solution that can meet those needs without causing downtime to snowball).

Recovery Point Objectives (RPO) and Their Importance

RPO, on the other hand, is all about the “how much data can I afford to lose?” aspect. 

It’s the maximum amount of data you’re willing to lose during an incident, and it directly impacts your backup frequency. 

If your RPO is short, you’re looking at near-continuous backups, meaning you’re committing to preventing any major data loss. 

The shorter your RPO, the more granular your backups need to be, which ultimately ensures that when recovery time comes, you’re not missing any critical files. 

You need to get both things – RTO and RPO – right for a smoother recovery process. 

DRaaS vs Traditional Backup Solutions

When disaster strikes, you need to be prepared. But the question remains: is your backup solution up to the task? 

DRaaS (Disaster Recovery as a Service) and traditional backup solutions are two very different approaches to disaster recovery. While both aim to protect your data, they do so in very different ways.

Key Differences Between DRaaS and Traditional Backups

The basic difference between DRaaS and traditional backups boils down to one thing: recovery speed. 

Traditional backup solutions typically involve restoring data from backups stored on physical or cloud storage. 

This can take hours or even days, depending on the volume of data and system complexity. 

DRaaS, however, goes beyond data recovery. It offers a complete disaster recovery solution that includes cloud-based replication and the ability to spin up entire systems in real-time. This reduces downtime drastically. 

Benefits of Adopting DRaaS for MSPs

So, why should MSPs make the switch to DRaaS? First off, it’s all about business continuity. 

DRaaS allows MSPs to offer their clients a faster recovery process that minimizes downtime. No more scrambling to restore systems manually or dealing with the limitations of traditional backups. 

DRaaS solutions are also scalable. Put simply, as your client’s business grows, their disaster recovery solution can grow with them. 

Plus, the built-in automation means less hands-on management and reduced risk of human error. For MSPs looking to offer top-tier service, DRaaS is the way to go. 

And if you’re ready to take your disaster recovery strategy to the next level, look no further than SpinOne. With its lightning-fast backups and industry-leading security features, SpinOne is designed to keep your MSP business running smoothly. Give it a try today and see how smooth your disaster recovery can truly be. Your future self will thank you!

Was this helpful?

Thanks for your feedback!
Avatar photo

Written by

Product Manager at Spin.AI

Will Tran is the Product Manager at Spin.AI, where he guides the product's strategic direction, oversees feature development and ensures that the solution solves his clients’ cybersecurity needs.

Will is a security professional who started his career at Lockheed Martin where he worked on National Security Space programs in business development and product management.

Will holds a BA in Economics and Mathematics from UCSB and an MBA with a specialization in Technology Management and Marketing from UCLA Anderson School of Management.

At Lockheed Martin, Will developed the multi-year strategy campaign and supported the product development of a national security satellite program for the United States Air Force, which resulted in a multi-billion dollar contract.

During business school, Will consulted 2 non-profit organizations as part of a series of national consulting case competitions. He set strategic priorities, optimized business operations, and developed a process to qualify new revenue streams for his non-profit clients. These initiatives resulted in 15-20% increase in annual surplus.

In his spare time, Will can be found at local coffee shops around Los Angeles, traveling to different countries, or hanging out with his cat.

Latest blog posts

The Best Microsoft Teams Backup and Recovery Solutions

The Best Microsoft Teams Backup and Recovery Solutions

It’s probable you use Microsoft Teams every day for business productivity if you’re here looking...

Avatar photo

Vice President of Product

Read more
Effective Strategies for Data Backup and Recovery in Healthcare

Effective Strategies for Data Backup and Recovery in Healthcare

Data Backup and Recovery for Healthcare Summary The healthcare sector faces significant challenges due to...

Avatar photo

Product Manager

Read more
Managed Service Provider Best Practices in Data Backup and Disaster Recovery

Managed Service Provider Best Practices in Data Backup and Disaster...

Highlights the importance of a robust data backup and recovery program provided by Managed Service...

Avatar photo

Product Manager

Read more
TigranViktoriia SirochukDaniel Hegedus

Book a Demo with Spin.AI

Schedule a 30-minute personalized demo with our security engineer

Request a Demo