FAQ – Backup and Recovery
How often are backups taken and how long does a restore take?
Automated backups run multiple times daily with point-in-time, item-level, and full restores that complete in minutes through Spin.AI.
Can I restore a single file, a mailbox, or an entire account?
Yes, you can perform granular restores for files, emails, chats, and calendars, or full account restores with preserved structure using Spin.AI.
Do you offer immutable backups and ransomware-safe storage?
Yes, backups are stored in ransomware-safe, immutable storage to ensure clean recovery paths with Spin.AI.
How do you handle legal holds, archiving, and eDiscovery?
You can apply retention policies, place legal holds, run searches across users, and export content for investigations with Spin.AI.
What recovery SLAs do you offer in the U.S.?
You can target sub–two-hour downtime objectives for SaaS incidents supported by automated workflows and rapid recovery through Spin.AI.
Will restores keep permissions and folder structures intact?
Yes, restores preserve metadata, labels, folder structures, and permissions when executed through Spin.AI.
