FAQ – Platform Training
What does the training cover and who is it for?
Role-based paths are available for admins, SecOps, compliance/legal, help desk, and app owners, with modules on tenant connection, RBAC, automated SaaS backup and recovery, ransomware detection and response playbooks, SSPM baselines, DSPM data scoping, DLP for SaaS applications, enterprise browser security, extension/OAuth app risk reviews, eDiscovery/archiving, and SIEM/SOAR/ITSM integrations. Spin.AI structures each track to match Google Workspace and Microsoft 365 environments so teams can put controls into practice immediately.
How long does the training take and what does the schedule look like?
Most teams complete core admin enablement in 2–4 hours, SecOps deep dives in 1– 2 hours, and help desk training in 60–90 minutes, with optional advanced sessions for DLP tuning, DSPM, and extension governance; recordings are provided for new staff. Spin.AI delivers sessions live or on-demand and can align to a 1–2 week proof-of value timeline that includes restore drills and policy reviews.
Do we need any prerequisites before we start?
Have super-admin consent ready, define RBAC roles, select test users or OUs, gather sample sensitive data patterns for DLP, and prepare a list of sanctioned extensions/OAuth apps plus SIEM/ITSM endpoints for alert routing; basic familiarity with Google Workspace or Microsoft 365 is helpful. Spin.AI provides a preflight checklist and lab data templates so your team can hit the ground running.
Is the training hands-on, and will we practice restores and incident response?
Yes—labs include item-level and full-account restores, ransomware containment and clean-restore workflows, OAuth app and extension risk evaluations, SSPM misconfiguration remediation, and DLP policy tuning with safe sandboxes. Spin.AI supplies runbooks, checklists, and success criteria so each exercise maps to measurable outcomes like RTO/RPO, MTTD/MTTR, and posture score improvements.
Can you tailor training to our industry and compliance requirements?
Programs can be tailored for healthcare, higher education, tech, financial services, manufacturing, and digital advertising, with emphasis on HIPAA, FERPA, SOC 2, or GDPR audit readiness, retention strategies, legal holds, and eDiscovery/archiving exports. Spin.AI aligns labs and examples to your policies and data types so controls reflect real-world use cases.
What ongoing resources do we get after go-live?
You’ll receive recorded sessions, step-by-step guides, quick-start policy templates, quarterly update briefings, tabletop exercise kits, and office hours for new features or policy changes; materials are role-based for quick onboarding. Spin.AI also offers refresher workshops and advanced clinics (SSPM/DSPM, DLP, enterprise browser security) so your team can scale skills as your environment grows.
