SaaS Backup and Recovery Awareness FAQ
What SaaS applications does SpinBackup support?
SpinBackup supports large enterprises to small businesses that utilize Google Workspace™, Microsoft 365, Salesforce, and Slack. Cover Microsoft 365 workloads (e.g., Exchange Online, OneDrive, SharePoint) and Google Workspace™ with item‑level recovery and metadata/permissions retention.
How secure is SaaS data in Google Workspace™, Microsoft 365, Atlassian Salesforce, and Slack?
The shared responsibility models for Google, Microsoft, Atlassian, Salesforce and Slack note that they take care of the physical security of their data centers and underlying infrastructure, but your data is still your responsibility. Simply using a cloud service provider environment does not eliminate the business responsibility of security and compliance. Organizations are responsible for the protection and compliance of their data. To reduce the risk of ransomware, shadow IT, and data leak or loss, you need a SaaS security solution like SpinOne that protects SaaS data in your Google, Microsoft, Salesforce, and Slack environments.
How often does SpinBackup perform data backups?
SpinBackup performs an automated backup 1-3 times daily for fast and accurate data recovery.
What types of data does SpinBackup back up?
SpinBackup offers a comprehensive backup of all types of files stored in your SaaS applications: emails, chats, contacts & calendar entries, as well as metadata (file hierarchy, email folders, permissions).
Is my SaaS data encrypted during backup and storage?
Yes: SpinBackup stores your data on GCP, Azure, AWS, or other storage of your choice. It also encrypts data in use, in transit, and at rest. As an Amazon Advanced Technology Partner, we provide a layered approach to encryption, using 256-bit AES to protect data security during electronic transmission and storage.
Can SpinBackup retain archived backup data of deleted users / former employees?
SpinBackup can retain archive data of deleted users. You can safely delete their Google Workspace™/M365/Salesforce/Slack account and store all the data in our storage.
Can I restore a single file, a mailbox, or an entire account?
Yes, you can perform granular restores for files, emails, chats, and calendars, or full account restores with preserved structure using SpinOne.
How do you handle legal holds, archiving, and eDiscovery?
You can apply retention policies, place legal holds, run searches across users, and export content for investigations with SpinOne.
Why isn’t the built-in redundancy from Microsoft or Google enough?
Service redundancy protects the platform, not your user-level data, so Spin.AI adds independent, immutable backups and fast recovery to cover deletion, misconfiguration, and ransomware.
What’s the difference between archiving and backup?
Archiving stores data long term for retention and search, while backup creates point-in-time copies for reliable restoration, and Spin.AI provides both with policy-based controls.
How does immutable storage help during an attack?
Immutable backups prevent tampering or encryption of your backup copies, ensuring
What do RPO and RTO look like for SaaS backups?
RPO is driven by 1–3 daily backups for tight recovery points, and RTO is reduced to minutes with item-level or full-account restores delivered by Spin.AI.
Why should I back up data if Microsoft or Google already protect their platforms?
Cloud providers protect their infrastructure, but under the shared responsibility model you’re still accountable for your own data, including user errors, insider threats, sync conflicts, and ransomware. Spin.AI adds independent, immutable backups and rapid recovery so you can meet business continuity goals even when issues originate on your side.
How does AI-driven ransomware detection help protect SaaS data?
AI-driven ransomware protection watches for suspicious behaviors—like mass file changes or encryption patterns—then automatically isolates affected accounts and guides clean rollbacks to pre-attack versions. Spin.AI integrates behavior-based detection with reliable restore points to cut downtime from weeks to minutes.
What is an immutable backup and why does it matter?
An immutable backup is a write-once, tamper-resistant copy that can’t be altered or encrypted by malware, ensuring a trusted recovery source during an attack. Spin.AI stores backups in ransomware-safe, immutable storage so you can confidently restore Google Workspace, Microsoft 365, Salesforce, and Slack data.
What should I look for in an enterprise SaaS backup solution?
Look for multiple daily backups, item-level and full-tenant restores, preservation of sharing and folder structures, multi-cloud storage options (AWS, GCP, Azure, or BYOS), U.S. and global data residency, legal hold and eDiscovery, and clear recovery SLAs. Spin.AI offers these capabilities in one platform so IT and SecOps teams can protect data at scale.
How does SaaS backup support compliance and eDiscovery in the United States?
A strong solution enforces retention policies, legal holds, detailed audit logs, and fast search and export across users and services to support HIPAA, PCI DSS, GDPR, and U.S. privacy requirements. Spin.AI is SOC 2 Type II attested and helps organizations meet residency, retention, and eDiscovery needs with policy-based controls.
